Returns & Refund Policy
Please review our policy on order finality, damaged shipments, and how to reach us with questions.
Last updated · September 2026
01
All sales are final
Important notice
Due to the nature of our research products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed. We encourage customers to review their order carefully before completing their purchase.
02
Damaged or incorrect orders
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Order number — the number associated with your purchase
- Description of the issue — what went wrong with the shipment
- Photos — clear images of the product and packaging
Our team will review the information and work with you to determine an appropriate resolution when applicable.
03
Shipping issues
Once an order has been transferred to the shipping carrier, delivery timelines and handling are the responsibility of the carrier. We are not responsible for delays caused by weather, carrier disruptions, or incorrect shipping information provided during checkout.
Questions?
If you have questions before placing an order, we're happy to help.
