Renova Synergy

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FAQ | Renova Synergy
Frequently asked questions

Your questions, answered.

Everything you need to know about our research compounds, testing standards, ordering, and shipping. Can't find what you're looking for? We're happy to help.

Last updated · June 21, 2026

Ordering & payment

How do I place an order?

Browse our catalog, select the compound and quantity you need, and check out. Once payment is confirmed, your order moves straight into processing.

What payment methods do you accept?

Payment Options: Cash App or Zelle. Prefer to pay by credit card? Once your order is placed, you’ll receive an invoice by email with a secure credit card payment option.

Can I modify or cancel my order?

Orders can be changed or cancelled within 1 hour of purchase. After that window, the order has already entered processing and can't be adjusted. Email support@renovasynergy.com right away if you need a change.

Do you offer bulk or wholesale pricing?

Yes. Research institutions and high-volume buyers can request custom bulk pricing by emailing support@renovasynergy.com with their requirements.

Shipping

How long does shipping take?

Orders are processed within 1–2 business days, then ship via standard or expedited carrier service. Occasional delays outside our control, like weather or carrier disruptions, are always possible in transit.

Do you ship internationally?

Right now we only ship within the United States. We're working on expanding our reach, so check back for updates.

What's your return policy?

See our Returns & Refund Policy for full details on damaged or incorrect orders.

Product & quality

What is the purity of your compounds?

All Renova Synergy compounds meet 99%+ purity standards. Every batch is verified by independent, third-party testing, and a Certificate of Analysis is available for each product.

Are your products third-party tested?

Yes. Independent, accredited labs verify purity and identity using HPLC and mass spectrometry. Results are documented in the Certificate of Analysis published for each product.

How should I store my products?

Lyophilized (powder) products should be kept at -20°C for long-term storage, or refrigerated at 2–8°C for shorter-term use. Once reconstituted, refrigerate and use within 4–6 weeks. Keep away from light and avoid repeated freeze-thaw cycles.

What is the shelf life of your products?

Properly stored lyophilized product is stable for 2+ years at -20°C. Once reconstituted and refrigerated, use within 4–6 weeks. Each product ships with a lot-specific expiration date.

Support

How do I contact customer support?

Email us at support@renovasynergy.com or call/text 951-470-1009. We typically respond within 24 hours on business days.

Still have questions?

Our support team is quick to respond and happy to help.

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